Why should I use organic pads and tampons?
There is no federal regulation for current menstrual hygiene brands to fully disclose the ingredients in the pads and tampons we purchase off the shelves. With vaginal tissue being the most absorbent part of the body and having a direct link to your reproductive organs, the last thing we want is bleach, dioxin and other chemicals in our blood stream every month.
You deserve better! Our pads and tampons are free of rayon, polyester, wood pulp and pesticides. Our products are made from certified organic cotton and are better for your health and the environment. See all of our options here.
What period products do you offer?
We have organic tampons in size regular and super. Organic pads in regular and overnight (with wings). We also have liners. Don’t forget, you can choose between cardboard or plastic applicators too! Learn more about our product offerings here.
Where can I find information about individual products?
You can learn more about all of our products on our individual product pages here. If you have any additional questions or thoughts, you can email us at email@example.com.
Do you test on animals?
Great question - no we don't! We love our animal friends and would never dream of using them for testing purposes.
Do you offer products without a subscription?
Yes! You can purchase Hug Me, DayDreamer, Meltdown and Cloud 9 with absolutely no commitment! Learn more about the products here.
What is your return policy?
We want you to love what you receive but we totally understand if you need a refund. Email us at firstname.lastname@example.org within 30 days of your order and we’ll help you process a return right away. Please note that our pads and tampons are final sale.
How and where should I store my products?
You can store Blume products wherever you usually do your day and night routines. They won't freeze or melt, but we do recommend keeping water out of the bottles. All products should be used within 18 months of opening for best results.
How much is shipping?
US: Shipping is free on all orders over $40. For orders less than $40, shipping is just $3. Plus, shipping is free with all subscriptions, always.
CANADA: Shipping if free with on all orders over $50. For orders under $50 and subscriptions, the shipping charge will populate at checkout!
Where do you ship?
We ship to all states in the US and across Canada, including PO boxes. We don’t have expansion plans just yet, but drop us a note to email@example.com so you can be the first to know when we do. (Plus, we love hearing from you!)
When can I expect my order to arrive?
Your order takes a few days to process and standard shipping to the US is 5 business days. Shipping to Canada can take up to 7 business days. You’ll receive a notification when your order is on the way with tracking information.
Do you ship to PO boxes?
We do! Just enter your address as at checkout and wait for your package to arrive.
What shipping carrier do you use?
All US orders are shipped via USPS. Canadian orders are shipped via Canada Post.
Do you offer overnight or expedited shipping?
Unfortunately, we don’t offer faster shipping just yet, but stay tuned!
What does my order look like when it’s shipped?
Your order arrives in a Blume Box or Blume bubble mailer. The contents of the box are wrapped in tissue paper and additional fillers if they’re fragile. Your order will arrive in one shipment, unless otherwise specified.
I’m moving, how can I change my address?
You can login to your profile at anytime and make changes to your billing and shipping information! Just login, hit edit, and make changes as need be! If you need help at anytime, just shoot us an email to firstname.lastname@example.org.
I’ve placed my order but I need to change my address, what can I do?
If you notice a problem with your address and you haven’t received a shipping notification or tracking information, email us at email@example.com so we can do our best to make changes to your order information!
Can I ship Blume as a gift?
Yes! You can gift any of our subscriptions and anything else in our Blume store. Just enter the giftees address at checkout and we’ll ensure it arrives safe and sound. Plus, our invoices don’t include pricing, so they’ll never know the cost!
What if my box arrived damaged?
We definitely hope this never happens, but if it does, email us at firstname.lastname@example.org and we’ll get replacement products shipped to you right away, on us!
What should I do if I received the wrong product?
If you receive a product different from what you ordered, we’re so sorry about that! Please contact us at email@example.com and we’ll be sure to get you the Blume products you ordered!
I haven’t received a tracking number, what should I do?
Please allow 3 business days for us to process and ship your order after it's been placed. If you haven’t received anything from us for 4 business days, please shoot us an email to firstname.lastname@example.org so we can check it out right away.
My tracking number isn’t working, what should I do?
It can take up to 24 hours or 1 full business day for your tracking information to update. If it still hasn’t updated, let us know at email@example.com.
What if my box doesn't arrive?
We hope this doesn't happen, but if it does, we're sorry! Send us an email to firstname.lastname@example.org and we'll track your package right away. Sometimes the shipping carrier will leave a note to pick up the package from the nearest post office.
When will my Blume Box arrive?
Your initial box is shipped within 3 days of placing your order. You’ll receive an email notification with tracking information. Subsequent boxes will be billed and shipped after 30 days.
What products can I add on to my subscription?
Everyone is different, and we believe your Blume box should be personalized for you. So we made our Blume Boxes fully customizable.
Add on 1: The Self-Care Bundle includes Hug Me, Day Dreamer and Meltdown. You can learn more about each individual product here. Get the Self-Care Bundle shipped just once, or quarterly. $38
Add on 2: The Discovery Bundle includes 2 new self-care gifts that we curate and know you will love. We partner with new companies every month to help you find new products for your daily self-care rituals. The products are organic and made locally in small-batches. If you know a company you would love to receive products from, let us know!! Get the surprise bundle every month and never stop discovering new products. $20
Add on 3: The treat, is well, pretty much self-explained! Usually chocolate, but sometimes we mix it up with popcorn or a cookie or something delicious. We think it’s almost necessary to receive a treat every month. $3
Add on 4: The PMS bundle includes tea and Cloud 9. We choose teas to soothe your period cramps and partner with local vendors to make sure it’s always delicious. Plus, avoid popping pills to relive your cramp pain and use CLoud 9 instead. Shipped once or quarterly so you never have to deal with cramps again. $15
Can I add multiple add-ons to my Blume Box?
Yes! You can stack add-ons as you please, and remove them whenever you want. You can also switch between boosters each month. See all of our options here.
How many pads / tampons will I receive each month?
Our base box starts with your choice of 16 pads or tampons. You can add on packs of 8 more pads, liners or tampons at anytime, to create the perfect combination.
When am I charged for my Blume Box?
You’ll be billed for your first Blume box when you place your order. All subsequent boxes are billed 30 days later. If you ever wanted to make changes, just email us at email@example.com. If you purchased a subscription for 6 or 12 months, you’ll be billed at the end of your term. You can also choose your billing anf shipping frequency (bi-monthly quarterly, semi-annually, you're in full control)!
Can I skip, cancel or pause my subscription?
Yes, yes and yes! You can login anytime and adjust your shipping schedule. You can also change your shipment intervals by month.
Can I make changes to the contents of my box?
Yes again! Login to your account and switch up your pad and tampon options, add extras and remove items as needed! If you ever need a hand, just email firstname.lastname@example.org
I can’t login into my account and I don’t know why!
Sorry to hear you're having trouble logging to your account, we’d be more than happy to help you out. Just shoot us an email to email@example.com and we’ll see what we can do!
How long will my subscription last?
Until you decide you don’t want it anymore! Your subscription renews monthly, but you can skip, pause or switch up your delivery intervals at anytime.
I forgot to cancel or skip and my subscription renewed!
No worries! We totally understand. Although we can’t alter orders once they’ve been processed, we can definitely do our best to help you out! Send us an email at firstname.lastname@example.org and we’ll see what we can do.
I cancelled my subscription, will my account be refunded?
Cancelling your subscription affects future orders, not previous orders. All outstanding orders will be shipped as planned.
Can I remove or change a saved payment method?
Of course! You can make this change on your Account page. If you need help, email us at email@example.com
What forms of payment do you accept?
We accept Visa, MasterCard, American Express and Visa Debits, Paypal and Amazon Pay.
What can I do if my payment is declined?
Oh no! There are a few things you can check if your payment didn’t go through: Check that your card’s billing details (billing address and name) match what you’ve entered into our system. Also double check that your credit card number, expiry, CVC and zip code are all correct. If you’re still having trouble, shoot us an email to firstname.lastname@example.org and we’ll do our best to troubleshoot!
My card expired and my subscription won’t renew.
You can login and update your billing details at anytime. If you need time until your new card arrives in the mail, let us know and we can shift your renewal date. If your card issuer has declined your payment for a different, reason it’s best to check with them before trying your card again. If none of these apply, please contact us at email@example.com.
I have a question that isn't listed above, who should I ask?
We're here for you! Email us at firstname.lastname@example.org and we'd be happy to help you out.
Everyone's welcome to our party. We’re building young women a safe space to learn, grow, and become their badass selves. A place to celebrate womanhood and give advice on the good, the bad and, yes, even the ugly that comes with it. We created our products with you in mind, and we hope you love them as much as we do. Read more about us here.
I'm a brand interested in a partnership, who do I email?
We're always looking for new brands to partner with. Please send us an email to email@example.com with information about your brand to explore opportunities.
How can I become a brand ambassador?
We're always looking for new partners! Please send us an email to firstname.lastname@example.org with your social media handles and let us know why you love Blume and why you want to partner.
Do you have a referral program?
Yes! Invite your friends to Blume and get $10, your friend will get 10% off their order as well! You can start referring friends here.
Can I purchase Blume products anywhere else?
Not yet! Blume products can only be purchased on our website. If you see Blume products being sold anywhere else, they are not authorized by us.
Why did you choose to partner with Days for Girls?
Days for girls is an awesome organization that gives back days of health, dignity and opportunity through menstrual health solutions and education. We are proud to donate partial proceeds to Day for Girls to help keep more girls in school.
Reach us by live chat or by phone at 1 888-272-6718 or text us at 31996